Conditions prestataires

NEEDHUB – PROVIDER TERMS & CONDITIONS Effective Date: October 29, 2026 Last Updated: October 29, 2026 Platform: NeedHub Slogan: Find What You Need, Fast! 1. INTRODUCTION AND ACCEPTANCE Welcome to NeedHub. These Provider Terms & Conditions ("Provider Terms") govern the registration, participation, and use of NeedHub by businesses, independent professionals, freelancers, contractors, merchants, and other service providers ("Providers"). NeedHub is a global business directory and marketplace that connects customers with businesses and professionals offering products and services. By registering as a Provider, creating a business listing, purchasing a provider subscription, or offering services through NeedHub, you agree to these Provider Terms, the NeedHub Terms of Service, and the applicable Privacy Policy. If you do not agree, you must not register or operate as a Provider on NeedHub. 2. ELIGIBILITY TO BECOME A PROVIDER To register as a Provider, you must: 1. Be legally authorized to provide the advertised products or services. 2. Meet the applicable minimum age and contractual capacity requirements. 3. Provide accurate registration information. 4. Have all required business licenses, permits, and professional qualifications. 5. Agree to comply with applicable laws and regulations. 6. Maintain a valid email address and contact information. 7. Agree to these Provider Terms. Providers may register as: - Registered companies. - Small and medium-sized businesses. - Independent professionals. - Freelancers. - Self-employed individuals. - Contractors. - Retailers and product sellers. - Wholesalers and distributors. - Home-based businesses. - Mobile service providers. - Other legally permitted business entities. 3. PROVIDER REGISTRATION Providers must complete the registration process and submit the information requested by NeedHub. Registration information may include: - Legal name or business name. - Business registration number, where applicable. - Owner or authorized representative details. - Email address. - Telephone number. - Business address. - Country and operating locations. - Business category and subcategory. - Business type. - Business description. - Products and services offered. - Business logo. - Photographs and videos. - Website and social media links. - Operating hours. - Professional licenses or certificates, where applicable. Providers are responsible for ensuring that all submitted information is accurate and current. NeedHub may request additional documentation to verify identity, business ownership, professional qualifications, or business legitimacy. 4. PROVIDER ACCOUNT APPROVAL AND VERIFICATION All Provider accounts may be subject to review and approval before becoming publicly visible. NeedHub reserves the right to: - Approve or reject registration applications. - Request additional documents. - Verify submitted information. - Suspend unverified listings. - Remove fraudulent business profiles. - Restrict access to certain platform features. A verification badge indicates that specified information has been reviewed under NeedHub's verification procedures. Verification does not represent a guarantee of service quality, financial stability, legal compliance, or customer satisfaction. Providers must not falsely claim to be verified or display unauthorized verification badges. 5. PROVIDER RESPONSIBILITIES Every Provider agrees to: 1. Deliver products and services as advertised. 2. Maintain accurate descriptions and pricing. 3. Respond to customer inquiries professionally. 4. Respect customers and other Providers. 5. Maintain appropriate business conduct. 6. Fulfill confirmed appointments and orders. 7. Communicate delays, cancellations, or changes. 8. Obtain all required permits and licenses. 9. Comply with applicable employment and tax laws. 10. Protect customer information. 11. Avoid fraudulent or misleading advertising. 12. Maintain the quality and safety of offered products and services. Providers are solely responsible for their business operations and customer relationships. 6. PRODUCTS AND SERVICES LISTINGS Providers may publish products and services under the appropriate NeedHub categories. Each listing must contain accurate and relevant information, including where applicable: - Product or service name. - Description. - Category and subcategory. - Price or pricing method. - Availability. - Photographs. - Service area or delivery locations. - Terms of service. - Warranty information. - Return and cancellation conditions. Providers must not publish false, misleading, deceptive, or unlawful listings. NeedHub may review, modify, restrict, or remove listings that violate platform policies. 7. PRICING AND SERVICE QUOTATIONS Providers are responsible for setting and maintaining their prices. Providers agree to: - Display accurate prices. - Disclose additional charges. - Explain applicable taxes. - Honor accepted quotations. - Communicate changes before confirming an order or service. - Avoid deceptive pricing practices. Where services require customized quotations, Providers should clearly communicate the estimated costs and any applicable conditions. NeedHub does not determine or guarantee the prices established by Providers. 8. CUSTOMER COMMUNICATION AND LEAD MANAGEMENT NeedHub may provide Providers with tools to: - Receive customer inquiries. - Respond to service requests. - Communicate through messaging. - Receive booking requests. - Manage customer leads. - Share quotations. - Provide contact information. - Follow up with potential customers. Providers agree to use these tools responsibly. Providers must not use customer information for unauthorized marketing, spam, harassment, resale, or any purpose inconsistent with applicable privacy laws. 9. APPOINTMENTS, BOOKINGS AND SERVICE DELIVERY Providers offering appointments or bookings are responsible for maintaining accurate availability. Providers must: 1. Confirm or decline booking requests promptly. 2. Honor confirmed appointments. 3. Notify customers of schedule changes. 4. Communicate cancellation conditions. 5. Deliver the agreed products or services. 6. Address reasonable customer concerns. Providers must establish fair cancellation and rescheduling policies and communicate them before customers make commitments. NeedHub does not guarantee that every booking request will result in a completed transaction. 10. SUBSCRIPTIONS AND PROVIDER MEMBERSHIPS NeedHub may offer several Provider membership plans, including free and paid subscriptions. Membership benefits may include: - Business profile creation. - Enhanced business visibility. - Additional listings. - Featured placement. - Product and service promotion. - Customer inquiry management. - Business analytics. - Advanced reporting. - Multiple business locations. - Advertising opportunities. - Other premium features. Each subscription plan will display its applicable price, billing period, and included benefits. Providers are responsible for paying applicable subscription fees. 10.1 Automatic Renewal Where automatic renewal is enabled and disclosed, subscriptions may renew automatically at the end of each billing period. Providers authorize the applicable payment provider to charge the disclosed renewal amount. 10.2 Subscription Cancellation Providers may cancel subscriptions through their account settings or designated support channels. Cancellation generally prevents future renewals but does not automatically create entitlement to a refund for previous payments. Mandatory consumer and business protection laws will apply where relevant. 10.3 Nonpayment NeedHub may restrict premium features, suspend promotional placements, or downgrade an account when required subscription payments remain unpaid. 11. COMMISSIONS AND PLATFORM FEES NeedHub may introduce transaction commissions, service fees, advertising charges, booking fees, or other platform charges. Any applicable fee structure will be disclosed before the Provider agrees to the relevant paid service or transaction arrangement. Providers authorize applicable payment processing arrangements according to the terms disclosed at checkout or during enrollment. NeedHub may modify future fee structures with reasonable notice where required by law or applicable agreements. 12. PAYMENT PROCESSING NeedHub may support payment processing through: - Stripe. - PayPal. - Square. - Other approved payment processors. Providers may be required to establish or connect payment accounts to receive eligible payments. Payment processing, payouts, chargebacks, and verification may be subject to the independent payment provider's terms. Providers are responsible for maintaining accurate payment and banking information. NeedHub does not guarantee payment processor availability or payout timing outside its reasonable control. 13. TAXES AND LEGAL COMPLIANCE Providers are solely responsible for determining and fulfilling their tax obligations. These may include: - Income taxes. - Sales taxes. - Value-added taxes. - Business taxes. - Withholding obligations. - Other applicable government charges. Providers must comply with all laws governing their products, services, professional activities, employees, and business operations. NeedHub does not provide legal, accounting, or tax advice. 14. CUSTOMER INFORMATION AND PRIVACY Providers may receive customer information through inquiries, bookings, messaging, and marketplace transactions. Providers agree to: - Use customer information only for legitimate business purposes. - Protect personal information against unauthorized access. - Avoid sharing customer information without legal authorization. - Maintain appropriate security procedures. - Respect customer privacy requests. - Delete information when it is no longer legally or operationally necessary. Providers may have independent data protection responsibilities under applicable laws. 15. REVIEWS, RATINGS AND CUSTOMER FEEDBACK Customers may publish ratings and reviews based on their experiences. Providers agree not to: - Purchase fake reviews. - Manipulate ratings. - Create fraudulent customer accounts. - Threaten customers over negative reviews. - Offer improper incentives for misleading reviews. - Publish confidential customer information in response to complaints. Providers may respond professionally to customer reviews using the available platform tools. NeedHub reserves the right to investigate suspicious reviews and remove content violating its policies. 16. ADVERTISING AND PROMOTIONAL CONTENT Providers may purchase advertising and promotional services offered by NeedHub. Advertising options may include: - Featured business listings. - Sponsored search placement. - Promotional banners. - Featured products. - Special offers. - Targeted promotional campaigns. Providers are responsible for the legality and accuracy of advertising content. NeedHub may reject or remove advertisements that are deceptive, inappropriate, prohibited, or inconsistent with platform policies. Advertising purchases do not guarantee sales, leads, or specific business results. 17. PROHIBITED PROVIDER ACTIVITIES Providers must not: 1. Publish false business information. 2. Offer illegal products or services. 3. Sell counterfeit or stolen merchandise. 4. Misrepresent professional qualifications. 5. Advertise services they cannot legally provide. 6. Engage in fraudulent customer transactions. 7. Manipulate reviews or ratings. 8. Harass or discriminate against customers. 9. Misuse customer contact information. 10. Upload malicious software or harmful content. 11. Attempt unauthorized access to NeedHub systems. 12. Use automated tools to scrape platform information without authorization. 13. Circumvent applicable payment or subscription requirements. 14. Impersonate other businesses or professionals. 15. Violate third-party intellectual property rights. Violations may result in immediate account restrictions or termination. 18. INSURANCE, LICENSES AND PROFESSIONAL QUALIFICATIONS Providers are responsible for obtaining and maintaining any licenses, certifications, permits, registrations, and insurance coverage required for their activities. Certain professional categories may require additional verification. NeedHub may request proof of professional qualifications or applicable insurance before approving specific listings. Providers must not claim qualifications they do not possess. 19. INTELLECTUAL PROPERTY AND CONTENT RIGHTS Providers retain ownership of their original business content, including logos, photographs, videos, and descriptions, subject to third-party rights. By submitting content to NeedHub, Providers grant NeedHub a non-exclusive, worldwide, royalty-free license to host, display, reproduce, distribute, and use that content as reasonably necessary to operate, market, promote, and improve the Platform. Providers confirm that they have permission to use all submitted materials. NeedHub's name, logo, website design, software, and other proprietary materials may not be used without authorization. 20. INDEPENDENT BUSINESS RELATIONSHIP NeedHub operates as a digital directory and marketplace connecting customers with independent Providers. Unless expressly agreed otherwise in a separate written agreement: - Providers are independent businesses or professionals. - Providers are not employees of NeedHub. - Providers are not agents or legal representatives of NeedHub. - NeedHub does not control how Providers perform their services. - NeedHub does not guarantee Provider income or business opportunities. Nothing in these Terms creates an employment, partnership, joint venture, franchise, or agency relationship. The actual legal relationship will depend on applicable law and the parties' conduct, regardless of this description. 21. CUSTOMER COMPLAINTS AND DISPUTES Providers are responsible for addressing complaints involving their products, services, payments, appointments, deliveries, and business conduct. Providers agree to cooperate reasonably with NeedHub when investigating complaints involving fraud, abuse, misleading listings, or policy violations. NeedHub may: - Request additional information. - Review reported listings. - Temporarily restrict accounts. - Remove prohibited content. - Suspend access during investigations. - Refer suspected illegal activities to appropriate authorities. NeedHub is not obligated to resolve every commercial dispute between a Provider and a customer. 22. PROVIDER ACCOUNT SUSPENSION AND TERMINATION NeedHub may suspend, restrict, or terminate a Provider account if the Provider: - Violates these Provider Terms. - Engages in fraudulent activities. - Publishes prohibited products or services. - Provides false information. - Fails to meet applicable verification requirements. - Misuses customer information. - Engages in abusive or unlawful conduct. - Repeatedly fails to fulfill confirmed commitments. - Fails to meet payment obligations. Where reasonably possible and legally appropriate, NeedHub may provide notice and an opportunity to resolve the issue. Providers may request account closure through available account settings or customer support. Termination does not automatically eliminate outstanding financial obligations or legal responsibilities. 23. PLATFORM AVAILABILITY AND MODIFICATIONS NeedHub may modify, improve, suspend, or discontinue certain services or features. We aim to maintain reliable access but cannot guarantee uninterrupted service. NeedHub will make reasonable efforts to communicate significant changes that materially affect Provider services. 24. DISCLAIMER OF WARRANTIES NeedHub provides its services on an "as available" basis to the extent permitted by applicable law. NeedHub does not guarantee: - A specific number of customer inquiries. - Sales or bookings. - Search ranking positions. - Business profitability. - Customer satisfaction. - Uninterrupted website access. - Specific advertising results. - The legitimacy or performance of other users. Providers are responsible for independently managing their business activities. 25. LIMITATION OF LIABILITY To the maximum extent permitted by applicable law, NeedHub shall not be liable for indirect, incidental, special, or consequential losses arising from: - Provider business operations. - Customer transactions. - Product or service quality. - Missed business opportunities. - Lost revenue or profits. - Third-party payment processor failures. - Unauthorized conduct by customers or other Providers. - Platform interruptions outside NeedHub's reasonable control. Nothing in these Terms excludes liability that cannot legally be excluded. 26. INDEMNIFICATION To the extent permitted by law, Providers agree to indemnify and hold harmless NeedHub, its owners, directors, employees, affiliates, and representatives against claims, liabilities, damages, and reasonable expenses arising from: - Provider products or services. - Provider business operations. - Violation of these Provider Terms. - Fraudulent or misleading activities. - Infringement of third-party rights. - Violation of applicable laws. - Claims resulting from Provider misconduct. This obligation does not apply to the extent a claim results from NeedHub's own unlawful conduct or non-excludable legal responsibility. 27. CHANGES TO PROVIDER TERMS NeedHub may update these Provider Terms to reflect operational, technical, commercial, or legal changes. Updated Terms will be published on the Platform with a revised effective date. Where required by law, Providers will receive notice of significant changes and may be required to provide renewed acceptance. 28. GOVERNING LAW These Provider Terms shall be governed by the laws applicable to the legal entity operating NeedHub, subject to mandatory laws in the jurisdictions where Providers operate. Disputes shall be handled by the competent courts or authorized dispute resolution bodies. 29. CONTACT INFORMATION For questions, complaints, or assistance relating to Provider accounts and these Terms, contact: Platform: NeedHub Website: https://myneedhub.negecace.com Email:info@myneedhub.negecace.com NeedHub – Find What You Need, Fast! 30. PROVIDER ACCEPTANCE By registering as a Provider, submitting a business listing, activating a paid membership, or using NeedHub's Provider services, you acknowledge that: - You have read and understood these Provider Terms. - You agree to comply with the applicable platform policies. - You are responsible for your business operations. - You understand the fees and subscription conditions applicable to your account. - You agree to maintain accurate business information. - You understand that NeedHub is primarily a platform connecting independent businesses and customers. --- NEEDHUB Find What You Need, Fast! Connecting People. Discovering Businesses. Simplifying Everyday Needs. © 2026 NeedHub. All Rights Reserved.